Areas of Care

Neonatology

Overview

The Division of Neonatology at The Ottawa Hospital is part of a citywide network that includes the Children’s Hospital of Eastern Ontario (CHEO). Together, we provide coordinated care for newborns across the region.

Our facilities include:

  • A 24-bed Neonatal Intensive Care Unit (NICU) at the General Campus, specializing in the care of extremely premature infants.
  • A 17-bed Special Care Nursery at the Civic Campus, focused on moderately premature infants.

Each year, more than 1,300 infants are admitted to these units.  

The NICU at the General Campus is a designated high-risk referral centre for Eastern and Southeastern Ontario, Western Quebec and Baffin Island. It is part of the Ontario Critical Bed Registry and receives patients from across the province.

Approximately 700 infants are cared for in the NICU annually, with conditions ranging from extreme prematurity requiring full life support to full-term newborns needing intensive monitoring.

Infants may stay from a few hours to several months, depending on their condition.  

Two people wearing masks look down at a newborn baby inside an incubator in a hospital neonatal intensive care unit, surrounded by medical equipment.

Working together for the best possible care

The NICU is one of three units in Ottawa working together to ensure consistent care for newborns. Infants who no longer require Level III intensive care may be transferred to the Special Care Nursery at the Civic Campus. Those needing specialized surgical procedures may be transferred to CHEO.

We work closely with CHEO’s Level 3A NICU and maintain strong partnerships with obstetricians and maternal-fetal medicine specialists to support both expectant mothers and their newborns. 

Our goals

Specialized care

To promote excellence in the care of the extremely premature infant, the moderately premature infant, and the full-term newborn with medical complications. 

Training and education

To strengthen the Neonatal-Perinatal Medicine Training Program and to promote a healthy academic environment and clinical research in the units. 

Coordinated care

To ensure high-quality and safe care of sick newborns in Ottawa and the surrounding region. 

Special features for our tiny patients

We use research and evidence-based practices to guide how we care for newborns in the NICU. While we can't recreate the environment of the womb, we try to provide the best environment possible. 

Warm humidified incubators

We use these to provide warmth and comfort to your tiny infants. 

KanMed Warming Systems

We use soft water mattresses and gentle lighting to create a soothing environment. These systems do not produce magnetic or electrical fields and are so quiet that they do not disturb the baby. 

Swaddling

We wrap babies snugly with special bedding or rolled up blankets to position the baby just like they would be in the womb. The more contained the infant feels the less stress it should feel. 

Soft lighting and noise levels

We keep lighting and noise levels low by covering the incubators with a heavy quilt or blanket, dimming the lights in the room, encouraging everyone – staff, families and visitors – to speak in hushed tones. 

Kangaroo Care (skin-to-skin)

We encourage this holding technique because evidence shows it is extremely effective and beneficial for both parents and infants. 

Clinics

We run an antenatal consultation clinic every other week, where women carrying fetuses with special needs are seen before delivery. We provide counseling, education and support to couples and formulate postnatal management plans that take into account the multidisciplinary needs of the infant(s).

Physicians wishing to refer an expectant mother may do so by sending a consultation to our office: 

Division of Neonatology

613-737-8889

The Ottawa Hospital – General Campus 
501 Smyth Road, Ottawa, ON K1H 8L6

This clinic comprehensively follows all infants born at less than 1250g and others with risk factors.

Infants are seen at CHEO at four, 10 and 18 months as well as at four years. They are screened for motor, cognitive, visual and hearing impairments, so that early referral to specialty services can occur. The approach is multidisciplinary and is under the leadership of Dr. Thierry Daboval.

Physicians wishing to refer an infant at high risk may do so by faxing a referral to:

Dr. Thierry Daboval

613-738-4847

Team

They say, “It takes a village to raise a child.” In this respect, there are many people caring for your baby. 

Although a pediatrician can solve most health problems of newborns, a neonatologist is trained specifically to handle the most complex and high-risk situations.  

If your newborn is premature or has a serious illness, injury or birth defect, a neonatologist will assist at the time of delivery and in the subsequent care of your newborn. If a problem is identified before your baby is born, a neonatologist may become involved to consult with your obstetrician in your baby’s care during pregnancy.  

There is always a neonatologist on site or on-call for consultation with the other members of the medical team. 

Fellows are doctors who have completed special training in pediatrics and are now specializing in the Neonatal Intensive Care setting. Fellows are responsible for the care of the infants under the guidance of the staff neonatologists. 

Residents are physicians who are taking specialized training in pediatrics to become pediatricians. 

On average, medical students spend one week in the NICU to learn. They are under the supervision of neonatologists, residents and fellows. They have limited patient responsibilities and are carefully supervised. 

Neonatal nursing is a specialty within the nursing profession. As a member of the team, registered nurses are essential in providing specialist knowledge and skills when caring for critically ill babies. 

Respiratory therapists work with the multidisciplinary team to help the infants with their breathing requirements. Their role includes managing ventilators and airways, and oxygen therapy. 

Pharmacists work with the team to choose the best medications for your baby. The pharmacist also provides education to staff and parents whose infant may be discharged home on medications. The NICU has a satellite pharmacy right on the unit, which facilitates the preparation and timely administration of the medications prescribed for the infants. 

Clerks are the first people to greet you as you enter the NICU. They will accompany or direct all visitors to the appropriate bedside. They perform all clerical duties for the unit such as answering telephones, booking tests and arranging for transfers and follow-up. 

Dietitians work in with the health-care team to provide the proper nutrition for the infants in the initial stage of their life.  They also establish nutritional goals up to and after discharge, and educate NICU staff and parents. 

Lactation consultants are specially trained nurses who help new mothers with breastfeeding. They provide individual counseling for breastfeeding moms throughout their journey in the NICU. In addition, she provides weekly breastfeeding clinics where Mothers and infants who have been discharged from the NICU may drop by for some breastfeeding follow-up. 

Families who have a baby in the NICU will often experience a wide range of emotional responses. Social workers in the NICU help parents through their journey by offering them assistance and emotional support. They are skilled in helping parents cope with the overwhelming experience of having a baby in the NICU. They also provide counseling and referral to community resources. 

Spiritual care practitioners, who work within the Spiritual Care Services at The Ottawa Hospital provide emotional and spiritual support to families. They assess and respond to spiritual and cultural needs and faith concerns. 

Special Care Nursery

Located at the Civic Campus, our 17-bed unit provides care for babies born between 32 and 37 weeks, and full-term newborns with health concerns.  

Our team of health-care providers consists of two neonatologists, over 60 nurses, respiratory therapists, social workers, clerical staff and supervised health-care students. There is a specially-trained physician in the unit at all times.

With over 600 admissions each year, our team offers compassionate, family-centered care while working hand-in-hand with the family and community. 

A doctor in blue scrubs and a stethoscope stands in a hospital room holding a small blanket. Behind him, there is a neonatal intensive care incubator with medical equipment.

Education and research

Icon Review Evidence

Neonatal-Perinatal Medicine Training Program

This program was established in 1991 by members of the Division of Neonatology at CHEO and The Ottawa Hospital’s General Campus. It has successfully trained many academic neonatologists through strong clinical experience and research opportunities.

Teaching includes weekly journal clubs, seminars and ethics rounds, all well attended and thoughtfully led. 

Icon Research

Clinical research

The division is highly committed to clinical research. Several members are leaders or co-investigators in clinical trials, exploring new therapies for our fragile patient population, with the goal of improving long-term outcomes.

See also:

Maternal and fetal health

Newborn and child health

Icon Student

Medical education

The Division is also committed to postgraduate education, having Pediatrics, Anesthesia, Obstetrics and Gynecology and Pediatric General Surgery residents and fellows rotating each month at the General Campus. Undergraduate medical students also rotate each week in the NICU at the General Campus. 

Contact us

Neonatal Intensive Care Unit

613-737-8899 ext. 78651

Special Care Nursery

613-798-5555 ext. 14418

Division of Neonatology

613-737-8899 ext. 78561