Reporting
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Measuring quality in health care
At The Ottawa Hospital, excellence in patient care is a priority.
In recent years, The Ottawa Hospital has begun to measure quality by collecting and reporting available data to help us understand where we are, where we are going and how far we are from certain goals.
In order to do this, we look at areas such as patient satisfaction and wait times for diagnostic services to determine if we are on target for that segment of care. Indicators represent a snapshot in time and are helpful in providing clues as to what is happening in the hospital. Indicators are valuable to us because they help ensure that we are constantly improving in all areas of the essential services we deliver.
Why should we measure quality in health care?
There will always be new ways to improve – new techniques, new equipment, and new knowledge—to name a few. The Ottawa Hospital‘s commitment to quality means that we will always strive to achieve the highest level of quality. Measuring quality helps us ensure consistency of care and assist us in monitoring and improving the quality of care we deliver.
Measurements can also provide much-needed information to the hospital for decision-making and planning. Resources and staff can be allocated to areas proven to maximize patient care and provide support to those areas we determine make the most difference for patients in terms of quality and safety.
At The Ottawa Hospital, we know that the safety and comfort of our patients cannot always be defined or measured in a scientific way. We do know that we can look to indicators to summarize what is happening in the hospital and can use them as tools to prompt us to look at certain areas more closely.
Occupancy rates
This page provides information on the current occupancy rates for The Ottawa Hospital.
Emergency Department wait times
The Ottawa Hospital’s Emergency Department team works tirelessly to ensure that all patients receive access to the care they need in a timely and efficient manner.
Indicator reporting
The Ottawa Hospital publicly reports on several patient safety indicators to the Ministry of Health.
Patient safety indicators to be reported publicly are:
Carbapenemase-producing Enterobacteriaceae (CPE)
Clostridium difficile (C. difficile)
Hospital Standardized Mortality Ratio (HSMR)
Methicillin-resistant Staphylococcus aureus (MRSA)
Surgical site infections (SSI)
Medical wait times
Reporting the time patients wait for medical care is part of The Ottawa Hospital’s commitment to improving public access to key health services.
The goal is to maintain a system of accountability and improve performance through open and up-to-date reporting of wait-time information.
The Ottawa Hospital strongly encourages patients and families to share the results with your doctor and request a referral to a specialist with the shortest wait time.
Read on to learn more about wait times for:
Get Involved
The Ottawa Hospital strives to be an active part of our community and you can play an integral role in helping make that happen. By donating, volunteering or participating in research, you’re helping The Ottawa Hospital deliver the kind of health care we all want for our loved ones.